Alerts sent to email alert receivers should be customizable to provide internal support staff the customer specific information required to resolve the alert.

As an MVP, the ability to add a support contact name/number, or a link to relevant SOPs based off the alert type would be useful.

As a matter of preference I'd like to also be able to:

• update the "Dear Customer" to a name specified in the alert receiver

• Remove unnecessary labels that don't help support teams investigate (service_name, site)

• Add custom labels

• Provide links to the security analytics dashboard for the alert, or other dashboards as appropriate based off the type of alert

• Remove the "Your F5 Happiness Team"